Returns & Exchange Policy

You may request a return or exchange within 7 days of your order being marked delivered. Requests made after this window cannot be accepted. You can raise a request directly from your Orders page.

Items are eligible for return or exchange if they are:

• Unworn, unwashed, and unused, with all original tags attached
• In their original packaging
• Free of any alterations, perfume, or makeup marks

Due to hygiene and craftsmanship considerations, blouse pieces that have been cut or stitched, and made-to-order or customised pieces, are not eligible for return.

• Size or fit issue
• Color noticeably different from what was shown on the website
• Quality issue or manufacturing defect
• Wrong item received
• Item damaged in transit

1. Raise a return or exchange request from your order within 7 days of delivery.
2. Our team reviews the request and approves or asks for more details (e.g. photos for a damage claim).
3. Once approved, we arrange a pickup — or you may be asked to self-ship, depending on your location.
4. After the item is received and inspected, we process your refund or dispatch the exchanged item.

Approved refunds are credited to your original payment method within 5–7 business days of the returned item being received and inspected. Shipping charges, if any, are non-refundable unless the return is due to our error (wrong/damaged/defective item).

Exchanges are subject to availability of the requested size/color/variant at the time of approval. If the requested variant is unavailable, we will offer a refund instead.

Reach us at sanctumavemaria@gmail.com or +91 99208 22231 for anything not covered here.